Privacy Policy

This policy explains how we handle information when you call, text, email or use this website.

1. Information we collect

When you contact us or book a call-out, we may collect your name, phone number, email address, property address and postcode, details of the fault, photos you choose to send, appointment details, payment and invoice details, and messages connected with the job.

The website receives basic technical information such as IP address and browser details for security and to deliver the contact form. We do not use advertising or tracking cookies.

2. How we use information

• To answer calls, messages and enquiries.
• To arrange and carry out emergency call-outs and planned electrical work.
• To take deposits, issue quotes, invoices and receipts, and keep job records.
• To deal with complaints, insurance matters or legal obligations.
• To keep the website secure and working properly.

3. Legal basis

We process personal data where it is needed to respond to your enquiry, to prepare or perform a contract with you, to meet legal obligations, or for our legitimate business interests such as keeping accurate job records.

4. Deposits and payments

Evening, overnight and Sunday call-outs are secured with a £50 deposit paid through a secure payment link sent by text. Card details are handled by the payment provider and are not stored by us.

5. Sharing

We do not sell personal information. It is shared only where needed with:

• Email, hosting, website, payment, accounting or IT service providers.
• Insurers, professional advisers or debt recovery support where required.
• Trading Standards, the local authority, courts or regulators where legally required.
• Dundee Sparks, where a job continues as planned work after an emergency visit.

6. Retention

• Enquiries that do not lead to work are normally kept for up to 2 years.
• Customer, job, certificate and complaint records are kept for as long as needed for business, insurance, tax, safety or legal reasons.
• Accounting records are normally kept for 6 years plus the current accounting year.

7. Your rights

You can ask for access to your personal data, correction of inaccurate data, deletion where lawful, restriction, objection, or a copy of data you supplied. You can also complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how your data is handled.

8. Contact

To ask about privacy or your data, email quotes@dundeeelectrician.com or call 01382 721486.